CHECK-IN
Check-in time begins at 3:00pm EST. or later.
On your arrival date you must call the office (between 2:00pm and 7:00pm EST ) to get the lockbox code for your cabin.
Make sure you have your directions we provided you before you leave your house. Look over your directions provided by us and call to discuss if you have questions. Please go by our written directions to the cabins more than by anything you get off of the internet – we are more familiar with the location of our cabins and the details of these mountains.
While we will make every effort to have your cabin ready on time, there could be a slight delay in check-in during Peak Season – YOUR PATIENCE IS GREATLY APPRECIATED.
Please read over the information (the guest information book in the cabin and the signs we have posted) once you have settled into your unit. The guest information guides provide important information about cabin and some valuable information on the area.
PAYMENTS
All reservations require a 50% down of the total cost, which is due the day you make your reservation. The remaining balance is due 14 days prior to arrival date.
If you book 14 days or less prior to arrival date, payment is to be paid in full at time of reservations. Cancellations made 4 weeks before arrival date will get all their money back minus a $45.00 fee. Cancellations made within 30-15 days of arrival date will receive a reservation certificate. This is good for one year and can only be used on the original cabin. Cancellations made within 2 weeks of arrival date will receive no refund of any kind. If you purchased travel insurance, the premium is non-refundable.
Do not send a personal check for your balance due. We do not accept personal checks less than 30 days before check-in date. If your check is returned by your bank for any reason, we charge a $50.00 service charge.
CHECK-OUT
Check-out time is 10:00AM EST. Late departures could result in you being charged for another day’s stay or a minimum fine of $50.00. This is because our cleaning and hot tub servicing teams will have to make another trip out to your cabin because you did not leave on time.
No refunds will be given for early departures (such as should you find it necessary to leave earlier than your reserved departure date), for any reason, including weather and/or road conditions. If you are traveling during the winter months, we advise that you keep a check on the weather conditions.
In order to help us keep the cabin/chalet as nice for the next renter as it was for you, we ask that you please adhere to the following rules:
***Wash all dishes and put them away. The dish cleaning works on an honor system.
***Place wet towels, washcloths, and used bed linens in one of the hampers
***Do not put hot ashes or coals from your grill or fireplace in trash cans. Please put them in ash cans marked.
***Turn off all lights and small appliances and set the heat at 65 degrees in the winter and air conditioners at 75 degrees summer.
***Be sure all doors and windows are locked upon your departure and replace the key in the lockbox. Key should be in lock box at all times. If we have to come to your cabin to let you in a fee will be charged of $20.00. This is very important.
***Any personal items left behind or lost during a stay are the responsibility of the guest. We are not responsible for items left behind or lost. However, we will ship back any items that are found (if the guest requests them) by a local shipping service. The shipping charge is charged to the guest’s credit card. We hold on to any items left behind for 30 days to see if they are claimed before disposal.
DAMAGES:
***If there is a need for any extra or excessive cleaning upon your departure, you will be charged a minimum of at least $75.00 or more depending on the nature of the mess and/or damage. If you do not wash and put away the dishes you use, you will be charged a minimum of $50.00. If you smoked in cabin you will be charged a $75.00 min fee for cleaning.
***Any theft, vandalism or damage will be photographed and reported to the police and possibly followed by litigation.
***Any guest that we are forced to evict will forfeit all monies paid and no credits will be issued.
***Please remember that when you rent with us this rental agreement is considered a legal and binding contract and therefore gives Great Outdoor Rentals the right to collect payment for damages, missing items, and excessive cleaning that are made necessary by your stay.
***The cabins/chalets are not to be used for parties or gatherings that exceed the sleeping capacity of the cabin. Full payment for all damages, missing items and extra cleaning are the responsibility of the guest and will be billed to the credit card of the guest who signs the rental agreement.
***INDEMNITY CLAUSE: The registered renter agrees to indemnify the owner and Great Outdoor Rentals of any damages to the premises which result from the renter’s occupancy (including furnishings and household items) and/or damages found upon arrival. The registered guest is the one who will be charged for any damages his/her group causes to the property. Neither the owner nor Great Outdoor Rentals will be responsible for accidents or injury to guests or for loss of money or valuables of any kind. The registered guest assumes full responsibility for any and all damages that his/her group causes, excessive cleaning charges for problems caused by his/her group or for any items found to be missing after his/her group’s visit, including linens and towels. By accepting this reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.
REFUNDS & CONTACTS
All cabins will be inspected after each rental. Everything will be checked to make sure its in working order before your arrival. If for some reason there is an equipment failure, we will make every effort to fix it promptly. We will not be obligated to give refunds for early departures; malfunctions in the equipment (i.e. Hot tubs, Jacuzzi, TV’s Stereos, Fireplaces, dvd/vcr’s, etc.), power outages, or weather conditions. Please call our office if you have any maintenance or housekeeping issues during business hours. There will be a $25.00 charge if switching to another property. If you lose electricity please call the Electic Co at 453-2887 and they can identify issue.
RESPECT OUR OWNER’S PROPERTIES
Our rental units are individually owned by people just like you. We ask that you treat their property just as you would your own and leave no damage. If you for any reason have to move the rental home’s furniture, please make sure that it is placed back in the original arrangement. If moving furniture, please be careful not to scratch the floors or furniture.
Absolutely no house parties or unsupervised large student groups are allowed. We reserve the right to refuse service to anyone, at our discretion. Young people must be accompanied by a parent or legal guardian. We do not rent to anyone under age 21. If a large party is discovered to be taking place in any of our rental units, the entire group will be required to leave. No refunds will be given. If a guest DOES have a party of which we are made aware, that guest will be charged for any and all damages discovered and the same will be reported to the local police department. This is considered fraud and is prosecutable and defrauding an innkeeper in this state.
Rental unit occupancy is strictly enforced. Please adhere to the cabins sleep maximums. Strict Tennessee fire codes prevent rental cabins from being overpopulated. If you misrepresent the number of people in your group, you will be asked to leave and no refunds will be given for this fraud under the defrauding an innkeeper law of this state. We absolutely will not allow house parties of any kind whatsoever.
PET POLICY
Based on the choice of our owners, pets are allowed in “pet friendly” cabins only. There is a $50.00 non-refundable pet fee for 1 dog and $30.00 non-refundable pet for any extra dog. No more then 2 dogs per pet friendly cabin. This charge is on each pet, not a one-charge for however many you want to bring. These pets have been limited to dogs only, If a pet is found in any of our units that do not allow pets, you will be charged a $100.00 fee. Please discuss this issue with us if you have any doubts. You will be charged for any damage your dog causes.
FIREPLACES
From April 1st through October 1st, fireplaces are closed. Do NOT Burn anything in the gas fireplaces, you will be responsible for any damage caused to them. Many of our cabins have gas logs with timers installed. If your have questions on that, please let us know. If you rearranged the placement of the logs in the gas fireplaces you will be charged for the damages caused.
HOT TUBS AND COVERS
Our hot tubs are cleaned and chemically treated after each guest. However, to make your hot tub experience safer from bacteria, you are responsible to run the hot tub ten minutes before entering hot tub. The guest who signs the rental agreement will be responsible to tell anyone in his/her party that will be using the hot tub of all potential hot tub hazards. Hot tub use is strictly at your own risk. Children under 10, Pregnant women and persons with heart conditions should not use the hot tubs. Covers should remain on the hot tub at all times when not in use. By using the hot tub, and by signing the rental agreement, you are absolving Great Outdoor Rentals and the cabin owner of any and all responsibility related to the hot tub or its use.
DAMAGES TO HOT TUBS
Hot tubs will be fully inspected after each rental. Soaps, bubble baths, and oils are PROHIBITED in the Hot Tubs. There will be a charge of $50.00 or more if any are found after your departure, due to excessive cleaning and damage to hot tub. Damage to any cover will result in a $300-$400 each and will be charged back to you if damages are discovered after you have checked out.
SMOKING IS NOT ALLOWED INSIDE THE CABINS
All of the rentals are privately owned; neither the owner nor Great Outdoor Rentals is responsible for any accidents, injuries or illnesses that occur while on the premises. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.
We hope you enjoy your stay with Great Outdoor Rentals.
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